By ordering from POP Culture Cake Pops, you are agreeing to the following terms and conditions.

 

Cake Pop Payments:

The full payment of your order is required the day of booking to hold the date for your cake pops. Without the full payment, we will not hold your date. Priority will be given to the paying customer. If no payment is received, then your cake pops will not be made. 

 

How To Make Payments:

Payment can be made via bank transfer. Zelle, PayPal or Cash.

 

Refunds/Cancellation: 

The initial payment is non-refundable and non-transferable under any circumstances due to time already spent on consultation and any loss of business due to your booking preventing further bookings on that date. We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, we will in this instance refund any money taken in full. 

 

Outside Events:

Any cake pops placed outside during an event has the possibility of melting or deforming due to the heat. We are not liable for cake pops once they have been delivered or picked up. 

 

Cake Pop Location:

It is the responsibility of the customer to ensure the venue supplies a suitable table and location for the cake pops to be displayed. Once again, we are not liable for the cake pops once delivered or picked up. 

 

Delivery of Cake Pops:

The cost of delivery will be made clear in the price quoted. If the venue is changed and of a further distance, additional charges may apply. Although care is taken when transporting your cake pops, damages in transit can happen. We cannot be held liable for any damage that is rendered to the cake pops at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake pops before we leave. 

 

Pick–Up:

On collection of celebration cake pops we are not liable or responsible for the cake pops once it has left our premises but please note, cake pops can be very fragile so you must drive carefully and slowly. 

 

Design/Alterations:

It is your responsibility to read & check the quote thoroughly; any amendments should be made in writing. If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your balance if you are undecided on the design. We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake pops. eg. Melting due to weather. Each cake pop is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur. 

 

Allergies & Special Dietary Requirements:

Please discuss with us if any of your guests have special dietary requirements. Cake pops are made with dairy. Some recipes call for nuts, gluten and alcohol. But please be aware our cake pops are baked in a kitchen that uses all of the above ingredients for some recipes. Cake pops can also be contaminated at the venue via other products, which we can not control.

 

Edible Items:

All cake pops contain 100% FDA APPROVED/COMPLIANT edible products. eg. Glitter, sugar, sprinkles, fondant pieces, paint, sugar rocks and crystals.

 

Best Before Date:

Your cake is baked to ensure it is fresh for the date of your event. We cannot guarantee its quality if it’s consumed more than 48 hours after the event I refrigerated. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives & preservative unless they are refrigerated.

 

Complaints:

If you have concerns about your cake pops, please notify us upon collection / delivery / inspection so that we have the opportunity to rectify it in time for your event. We highly recommend a member of the family / event manager as the designated point for the day, to help ensure all runs smoothly. All other concerns should be made in writing within 24 hours, and evidence of the fault should be included. A refund is only given if the uneaten cakes are returned, and are unsuitable for consumption / not as described in the written quote. No refunds are given due to change of mind.